Shipping

Subject to stock availability, we aim to dispatch orders within 2 – 3 working days of receipt, and delivery will be 1 – 2 working days later to UK mainland addresses. However to play safe please allow 5 working days for the delivery of your order as there will be times when the volume of orders will prevent us from achieving that goal ( the lead up to Christmas is just one example).

Occasionally, we may have to send part of the order whilst we are awaiting the remaining items to come back into stock. In these instances we do not make any further shipping charge when dispatching the remainder of the order. You will be notified if we anticipate any delay. However during the end of your purchasing process there is the option of waiting until the missing items are back into stock, then receiving the complete order at a later date.

Tindalls dispatches international orders using the registered courier service DHL. DHL will make one attempt to deliver a shipment during normal working hours. If the company cannot obtain a receipt at the relevant delivery point it may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point, and if successful the company will leave at the relevant delivery point details of the address at which the delivery has been effected. If the shipment has not been delivered, the company will return it to the company’s premises, after leaving at the relevant delivery point a request for the consignee to contact the Company to make alternative delivery arrangements. If no such contact is made within a reasonable time the company will return the shipment to the consigner at the customers cost.

Tindalls does not currently accept orders outside the EU online, therefore please ring 01638 672400 for orders outside the EU.

Once you have received your order confirmation via e-mail you are unable to change the delivery address stated. All deliveries require a signature.

If your item is not in stock we will back order it for you, you will then be e-mailed or telephoned with the option to cancel your order if you would rather not wait. There is no additional charge for the late items.