Our shopping cart system communications are all based on emails. It is part of your terms and conditions of placing an order that your email address is current, working and that you check it regularly. To ensure that our emails do not go straight to your spam folder please ensure that you have added firstname.lastname@example.org to either your contacts or safe senders list.
Subject to stock availability, we aim to dispatch orders within 2 working days of receipt, and delivery will be 1 – 2 working days later to UK mainland addresses. However to play safe please allow 5 working days for the delivery of your order as there will be times when the volume of orders will prevent us from achieving that goal ( the lead up to Christmas is just one example).
Please note that some items are held in stock in our central warehouse and are not necessarily available in each shop. Please call the helpline for assistance if your order is urgent. Transfers from our central warehouse can take a few days.
Occasionally, we may have to send part of the order whilst we are awaiting the remaining items to come back into stock. In these instances we do not make any further shipping charge when dispatching the remainder of the order. You will be notified if we anticipate any delay. However during the end of your purchasing process there is the option of waiting until the missing items are back into stock, then receiving the complete order at a later date.
Tindalls dispatches international orders using the registered courier service DHL. DHL will make one attempt to deliver a shipment during normal working hours. If the company cannot obtain a receipt at the relevant delivery point it may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point, and if successful the company will leave at the relevant delivery point details of the address at which the delivery has been effected. If the shipment has not been delivered, the company will return it to the company’s premises, after leaving at the relevant delivery point a request for the consignee to contact the Company to make alternative delivery arrangements. If no such contact is made within a reasonable time the company will return the shipment to the consigner at the customers cost.
Once you have received your order confirmation via e-mail you are unable to change the delivery address stated. All deliveries require a signature.
If your item is not in stock we will back order it for you, you will then be e-mailed or telephoned with the option to cancel your order if you would rather not wait. There is no additional charge for the late items.
If you require delivery on a particular day please contact the helpline. Saturday deliveries can be arranged, generally they cost from £28
Please note that if you have ordered large or heavy items that our couriers are only insured to deliver to the ground floor of buildings. If you are ordering this type of Product we will ask you questions regarding access, however, it is your responsibility to ensure that there is sufficient access (for example door widths) to enable delivery of the Product.
It is also your responsibility to regularly check your emails for your order despatch and tracking details notification and to ensure that a responsible person is in to receive delivery on the due delivery day.
Please note that if Tindalls incurs a return charge from a courier as a result of you not complying with the above, Tindalls reserves the right to deduct this cost from any refund issued.