Our online shopping system communications are all based on emails. To ensure that our emails do not go straight to your spam folder please ensure that you have added firstname.lastname@example.org to either your contacts or safe senders list.
Subject to stock availability, we aim to dispatch orders within 2 working days of receipt, and delivery will be 1 – 2 working days later to UK mainland addresses. Please allow 5 working days for the delivery of your order.
Please note that some items are held in stock in our central warehouse and are not necessarily available in each shop. Please contact us if your order is urgent.
Tindalls dispatches international orders using the registered courier service DHL. DHL will make one attempt to deliver a shipment during normal working hours. If the company cannot obtain a receipt at the relevant delivery point it may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point, and if successful the company will leave at the relevant delivery point details of the address at which the delivery has been effected. If the shipment has not been delivered, the company will return it to the company’s premises, after leaving at the relevant delivery point a request for the consignee to contact the Company to make alternative delivery arrangements. If no such contact is made within a reasonable time the company will return the shipment to the consigner at the customers cost.
All deliveries require a signature.
If for any reason we are unable to fulfil your order in a timely fashion you will contacted and offered the choice of cancelling your order.
Please note that if your order contains large or heavy items that our couriers are only able to deliver to the ground floor of your building. If you are ordering this type of product we will ask you questions regarding access, however it's your responsibility to ensure that there is sufficient access to enable delivery of your order.
In order to be eligible for a refund, you have to return the product within 14 calendar days of
your purchase. The product must be in the same condition that you receive it and undamaged in
After we receive your item, our team of professionals will inspect it and process your refund. The
money will be refunded to the original payment method you’ve used during the purchase. For
credit card payments it may take 5 to 10 business days for a refund to show up on your credit
If the product is damaged in any way, or you have initiated the return after 30 calendar days
have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support