TERMS AND CONDITIONS FOR USE OF OUR CONTACT DETAILS
All email address and telephone numbers on this website are strictly for use by our customers.
It is expressly forbidden to use any email address or telephone number for any commercial use including but not exclusive to sales, surveys or market research.
Some general frequently asked questions are answered at the end of this document. Please also see our frequently asked questions before contacting us regarding an order as 90% of order queries are answered in this section.
Terms and conditions of sale
1.1 Welcome to our website (tindalls.co.uk) (the “Website“ or the “site”)
1.2 These Terms of Business are supplemented by our Legal Notice and they are binding upon you.
1.3 These Terms tell you the terms and conditions on which we supply any of the products (“Products”) listed on our website to you. The following terms and conditions apply when you order Products from our site. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
1.4 If you find yourself unable to agree to these Terms and conditions please do not use our ordering service and we ask that you do not proceed to purchase any Products listed on the site.
1.5 You will be required to confirm that you accept these terms and conditions when you order any Products from our site. Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
1.6 You have indicated that you are a Personal Customer. These terms are not designed to apply to business customers, if you are a business customer please go back and check the appropriate box as different terms will apply to you.
2. INFORMATION ABOUT US
2.1 tindalls.co.uk is a site operated by Tindalls the Stationers Ltd (“we”). We are registered in England and Wales under company number 2677255 and with our registered office at 50-52 High Street,Newmarket,Suffolk CB8 8LE. Our VAT number is GB 102 2024 53.
3. SERVICE AVAILABILITY
Our site is primarily intended for use by people who require delivery on the UK Mainland,Northern Ireland and the Isle of Wight. We do accept orders for delivery outside those locations to some locations worldwide. These locations are those listed as being available at the checkout.
4. YOUR STATUS
By placing an order through our site, you warrant that:
4.1 You are legally capable of entering into binding contracts; and
4.2 You are at least 18 years old.
5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
5.1 Before an order is placed you will be given an opportunity to verify and correct the products included in your order. After placing an order via the Website, you will receive an e-mail from us acknowledging that we have received your order. This acknowledgement is for your convenience only and this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail [that contains a VAT invoice and] confirmation of our acceptance of your order (the “Order Acceptance”) . The contract between us (“Contract”) will only be formed when we send you the Order Acceptance, whether or not you receive such email.
5.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Order Acceptance. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Acceptance.
6. AVAILABILITY AND DELIVERY
6.1 Your order will be fulfilled within a reasonable time of the date of the Order Acceptance, unless there are exceptional unforeseen circumstances or circumstances beyond our control. Orders may take up to 28 days to deliver.
6.2 We deliver worldwide and have set up carriage costs for the most popular destinations. If your destination is not listed please contact us.
6.3 We do not deliver to PO Box addresses.
6.4 When Products are in stock we will aim to deliver your order on the following working day. Our Artist supplies stock is located at 4 retail shops and a central warehouse, it can therefore take a day or two to collate your order and dispatch it.
6.5 We may substitute Products within your order with equivalent Products (for example a red stapler in place of a blue stapler). If you do not want to accept the substituted goods please return them to us in accordance with condition 9.1.
6.6 If we cannot deliver your order within a reasonable time of the date of your Order Acceptance then we will contact you and you may choose to cancel your order and we will provide you, in those circumstances with a full refund.
6.7 We will always need a signature of delivery of all Products.
6.8 Free delivery may apply to your order - the full conditions are published on the free delivery terms and conditions page
6.9 In some circumstances (for example because the delivery address is particularly remote, where the Product ordered is large) a higher delivery charge may be applicable. We will inform you of the delivery charges at the time of your order or email you asking you to confirm whether or not you want to proceed with an order if higher delivery charges are to apply.
6.10 Please note that if you have ordered large or heavy items that our couriers are only insured to deliver to the ground floor of buildings. If you are ordering this type of Product we will ask you questions regarding access, however, it is your responsibility to ensure that there is sufficient access (for example door widths) to enable delivery of the Product. It is also your responsibility to regularly check your emails for your order dispatch and tracking details notification and to ensure that a responsible person is in to receive delivery on the due delivery day. Please make sure that you have added email@example.com to your safe senders list.
6.11 If Tindalls incurs a return charge from a courier as a result of you not complying with clause 6.10, Tindalls reserves the right to deduct this cost from any refund issued.
6.12 Some of our products are prohibited from being carried on board an aircraft, we will contact you should this be the case.
6.13 FAIRNESS - Tindalls will use the delivery address that you have given to us in its original form, should this prove to be insufficient in any way to enable 1st time delivery we reserve the right to deduct our delivery cost from any refund given this includes if you have received free delivery as part of an offer.
7. RISK AND TITLE
The Products will be at your risk from the time of delivery. Ownership will pass to you when we receive payment in full for the Products ordered.
8. PRICE AND PAYMENT
8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
8.2 These prices include VAT, except where stated and exclude delivery costs, which will be added to the total amount due during the checkout process.
8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Acceptance.
8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
8.6 Payment for all Products must be by credit or debit card or PayPal.
8.7 The “RRP’s” used on the site represent the manufacturer’s suggested selling price and is not indicative of the prevailing selling prices at any given time or in any given area.
8.8 You may use any or all valid vouchers as payment or part payment for an order.
8.9 You may only use a maximum of one review voucher discount or one Facebook 'liked review' voucher discount per order, neither voucher is valid for products which have already had their price reduced or discounted.
8.10 Facebook review vouchers are only valid for 60 days.
9. OUR REFUNDS AND RETURNS POLICY
9.1 You may choose to return a Product for any reason provided that: -
9.1.1 you notify us by email of your desire to return the Product within 14 days (or if longer 7 working days) of receipt of the Products; and
9.1.2 the Product is in resalable condition - it needs to still be in its original unopened packaging unmarked.
9.2 Please note that you will not have any right to cancel a Contract for the supply of any of the following Products and we cannot accept returns of the following Products unless they are defective:-
9.2.1 any Products which have been made to your specification such as business cards, personalised stationery and other personalised items;
9.2.3 any Products which comprise of audio or visual recordings such as CDs, DVDs or computer software if you have broken the seal on such item.
9.3 If the terms of condition 9.1 apply then please return the product/s to us. Once the Products are back at our warehouse and we have had an opportunity to inspect them to check that they are in resalable conditions then we process the refund as soon as possible and in any case within 14 days of us receiving the Product in our warehouse. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
9.4 If you contact us outside of the 14 day period and the Products are not defective then we may at our discretion accept a return of the Products.
9.5 If you consider there to be a shortage in your order please contact us within 14 days of receipt of your order so that we can rectify your order appropriately.
9.6 If you consider a Product to be defective or damaged please contact us as soon as possible after receipt of your Products. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.
9.7 We will usually refund any money received from you using the same method originally used by you to pay for your purchase
9.8 Where you have received free postage as an offer, should you return the goods we reserve the right to levy the cost of postage from your refund.
9.9 Where you return goods which will result in your order falling below the free postage threshold then the postage charge that would have been charged will be deducted from any refund
9.10 FAIRNESS - it is neither fair nor reasonable to expect that any image we have provided will 100% accurately reflect colour on the screen/monitor that you are using. Further we use the colour descriptions provided to us by the manufacturers which might in no way reflect the actual colour in some circumstances. If you do not fully understand the colour that you are ordering then you should first go to a shop to test colours before purchase.
10. OUR LIABILITY
10.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
10.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
10.3 This does not include or limit in any way our liability:
10.3.1 For death or personal injury caused by our negligence;
10.3.2 Under section 2(3) of the Consumer Protection Act 1987;
10.3.3 For fraud or fraudulent misrepresentation; or
10.3.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
10.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of anticipated savings provided that this condition 10.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of condition 10.1 or 10.2 or any other claims for direct financial loss that are not excluded by any of categories in condition 10.4.
10.5 We are not responsible for exact colour matching of the products displayed on your monitor/screen - images are a guide only
11. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Tindalls the Stationers Ltd at 50-52 High Street, Newmarket, Suffolk CB8 8LE. or by email. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
13. TRANSFER OF RIGHTS AND OBLIGATIONS
13.1 The contract between you and us is binding on you and us and on any person we might transfer our rights to.
13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
13.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
14. EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
14.2.1 Strikes or lock outs or other industrial action which affect third parties (for example as Royal Mail or other courier or delivery services).
14.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
14.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
14.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
14.2.5 Impossibility of the use of public or private telecommunications networks.
14.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
15.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 12.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
17. ENTIRE AGREEMENT
17.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
17.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
17.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
18.1 We have the right to revise and amend these terms and conditions from time to time.
18.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Acceptance (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
19. LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory right as a consumer to bring claims in your local jurisdiction.
Terms and conditions of use
The term ‘Tindalls’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 50-52 High Street, Newmarket, Suffolk CB8 8LE. Our company registration number is 2677255, given at Companies House,Cardiff. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
FREQUENTLY ASKED QUESTIONS
WHY ARE ORDERS MARKED AS DELIVERED WHEN DESPATCHED?
Marking your order as delivered at the same time as we marked as shipped is simply part of the order process. It is done as soon as your order is despatched so that this step is not overlooked. We deal with many hundreds of orders every week. Many orders are sent simply, using Royal Mail, where we have no way of knowing when they have been delivered.
WHY DO YOU SHOW IMAGES OF SETS OF BRUSHES?
We show images of sets of brushes on 2mm squared paper so that customers can not only see the exact size of each brush but also compare them for size together. Unless otherwise stated all brushes are sold individually.
ARE YOUR STOCK QUANTITIES ACCURATE?
Stock quantities in the Stationery section are updated electronically every night. With 18000 products in that section not all quantities will be accurate at all times
Stock quantities in other sections are updated manually, generally a reasonably large figure is inputted to allow large orders to be made. The art section has some 9000 products from over 100 suppliers. Unfortunately our suppliers are not very organised when it comes to informing us of discontinued or out of stock products, we do our best but please always contact us in the first instance if your order is very important or needed in a hurry.
WHY HAVE I NOT RECEIVED ANY CONFIRMATION EMAILS FROM YOU?
There are usually 2 reasons for this
1. You have accidently mis-typed your email address.
2. The emails that we have sent you have been flagged as spam by your email service provider. To avoid this please add firstname.lastname@example.org as a trusted email address/sender