Free delivery terms and conditions

We do our best to make our delivery charges as fair as possible but as you will appreciate the number of permutations of 28000 products combined with several couriers all offering several services is immense and very complicated so please bear with us and if you have any queries resulting from this information or the carriage quoted please get in touch before placing your order.

We have spent many hours comparing couriers in order to price the highlands, islands, channel islands and the Republic of Ireland correctly but are always happy to hear from anyone who might know of a cheaper reliable service.

Please note, however, that we will not use services with poor reputations, they are not 'cheap' for retailers.

Free delivery applies to all Royal Mail UK standard up to 2kg deliveries for orders over £25 and includes the highlands and islands and Northern Ireland

Free delivery also applies to courier based deliveries to mainland  England and Wales with some exceptions for exceptionally large or heavy items

To apply free delivery you must first either create an account or login - otherwise the shopping cart cannot know your delivery address!

If your eligible order exceeds £25 then you should see your shipping cost drop to zero (any problems please get in touch).

The value of workshops cannot be used towards free shipping for an order.

We process very many small orders, for example 3 brushes, where we are able to keep the postage and packing charges to a minimum. We also have to be able to apply the correct postage if someone orders just one large canvas or even some small easels, it may weigh less than 1kg but will be too large to send through Royal Mail. Similarly several pads that we sell may be small enough for Royal Mail but if the weight is over 1kg it is more economic to send via courier.